Refund and Returns Policy

Latest Update: December 4, 2024

At Pimobabyclothes, customer satisfaction is at the heart of what we do. This Refund and Returns Policy explains your rights and the process for returning or exchanging items purchased through pimobabyclothes.com.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unwashed, and in their original packaging.
  • Return requests must be made within 30 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Clearance or final sale items
  • Personalized or custom-made products
  • Items damaged due to misuse or negligence

3. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us at info@pimobabyclothes.com with your order number and reason for return.
  2. Once approved, we will provide a return authorization and shipping instructions.
  3. Pack the item securely and include the original receipt or proof of purchase.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping method to ensure the safe return of your items.

5. Refund Process

Refunds will be issued to the original payment method once the returned item is inspected and approved.

  • Refunds typically take 5-10 business days to process after approval.
  • Shipping fees are non-refundable.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

7. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 48 hours of delivery. Provide photos of the damage and your order details. We will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card company. If the issue persists, contact us at info@pimobabyclothes.com for further assistance.

9. Cancellations

You may cancel your order if it has not yet shipped. To request a cancellation, contact us as soon as possible. If the order has already shipped, the return process will apply.

10. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with an updated effective date. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: